FAQ

Shipping

What does shipping cost?

$5.95 flat on every order within the United States, with no minimum or maximum. The checkout shows the charge before payment.

Where do you ship?

United States addresses only. We do not ship internationally at this time.

When will my order arrive?

Typically 5 to 11 business days after ordering. Orders placed before 2:00 PM Pacific Time on a business day begin processing that day and ship within 1 to 3 business days; delivery then takes 4 to 8 business days.

Do I get a tracking number?

Yes. A tracking number is sent by email when the parcel ships.

Returns

Can I return an item?

Yes, within 30 days of delivery, provided it is unworn and in its original packaging with any tags attached.

Is there a restocking fee?

No. There is no restocking fee.

Who pays return shipping?

The customer pays for a change-of-mind return; the store pays when the item is defective, damaged or not what was ordered.

How long does a refund take?

Refunds are issued to the original payment method within 5 to 10 business days after the return is received and inspected.

Sizes and fabric

How do I choose a size?

Use the available size selector and the fit words on the product page, then compare them with the measurement method in the Size Guide.

What are the clothes made of?

The catalog includes cotton, linen, poplin and twill pieces; the named fabric on each product page is the source for that item.

Why can a color look different on my screen?

Screens vary. Product pages name the color in words, and the 30-day return terms apply if an unworn item is not right for you.

Still need help?

How do I reach a person?

Email support@picoclothingoutlet.com or call (562) 949-8353. Email replies are sent within 1 business day, excluding weekends and US federal holidays.