Shipping policy

1. Order processing

Orders placed before 2:00 PM Pacific Time on a business day begin processing the same day; orders placed after that cut-off begin processing the next business day. Every item ships within 1 to 3 business days of the order being placed. We do not sell custom or made-to-order items, so no longer production time applies. Business days exclude weekends and US federal holidays.

2. Delivery time

Delivery within the United States takes 4 to 8 business days from the day the parcel ships. Processing and delivery are separate, so a typical order arrives 5 to 11 business days after it is placed.

3. Rates and destinations

Flat rate shipping of $5.95 USD on every order, with no minimum and no maximum, shown at checkout before you pay. We ship to the United States only and do not ship internationally. There are no handling fees or surcharges of any kind.

4. Tracking

We email a tracking number from our store domain the day your parcel ships. Parcels are carried by USPS, UPS or FedEx depending on the destination.

5. Address changes and undeliverable parcels

Email support@picoclothingoutlet.com as soon as possible to correct a shipping address; we can usually change it before the parcel leaves us, but not after it has shipped. A parcel returned to us as undeliverable because of an address error on the order is re-sent once at no charge after you confirm the correct address.

6. Lost or damaged in transit

If tracking shows no movement for 7 business days, or the parcel arrives damaged, email us with your order number and, for damage, a photo. We trace the parcel with the carrier and send a replacement or a full refund; you pay nothing.