Refund policy

1. Return window and conditions

You may return any item within 30 days of the delivery date. The item must be unworn, unwashed and in its original packaging with any tags still attached. Items that arrive back worn, altered or without their tags are not accepted and are returned to you.

2. How to start a return

Email support@picoclothingoutlet.com with your order number and the item you are returning before you send anything. We reply within 1 business day, excluding weekends and US federal holidays, with the return instructions. Approved returns go to: Pico Clothing Outlet, 9410 Whittier Blvd, Pico Rivera, CA 90660, United States.

3. Refund method and processing time

Refunds go to the original payment method and are issued within 5 to 10 business days of the return being received and inspected. Your bank or card issuer may take a few additional days to post the credit; we cannot speed that part up.

4. Return shipping and restocking fee

You pay return shipping when you change your mind about an item, and there is no restocking fee. We pay return shipping when the item is defective, damaged in transit or not what you ordered; in those cases email us a photo within 30 days of delivery and we send a prepaid label, then a replacement or a full refund.

5. Orders that never arrive

If the carrier's tracking stops and the parcel cannot be located, we send a replacement or refund you in full at no cost to you. Email us and we trace the parcel with the carrier first; allow 3 business days for that trace before a replacement is dispatched.

6. Exchanges

We do not run a separate exchange process. Return the item under section 1 and place a new order for the size or colour you want; the new order ships on its own timeline and the refund follows under section 3.

7. Escalation

If you have not had a reply about a return within 3 business days of writing to us, call (562) 949-8353 and ask for the manager, quoting your order number.