Refund policy

1. Return window and conditions

You may return any item within 30 days of the delivery date. To be accepted, an item must be unused, unworn and returned in its original packaging with any tags still attached.

2. How to start a return

Email support@picoclothingoutlet.com with your order number and the item you want to return. We will reply within 1 business day with return instructions.

Send approved returns to:

Pico Clothing Outlet
9410 Whittier Blvd
Pico Rivera, CA 90660
United States

Please do not send an item back before you have heard from us.

3. Refund method and processing time

Approved refunds go back to your original payment method. Once we have received and inspected your return, your refund is issued within 5 to 10 business days. Your bank or card issuer may take a few additional days to show the credit.

4. Return shipping costs and restocking fee

You pay return shipping when you change your mind about an item. There is no restocking fee.

We pay return shipping when the item is defective, damaged or not what you ordered. See the next section.

5. If something goes wrong

Your order never arrived. Contact us and we will trace the parcel with the carrier. If it cannot be located, we will send a replacement or refund you in full. You pay nothing.

Your order arrived damaged. Email us a photo of the item within 30 days of delivery. We will send a replacement or refund you in full, and we cover return shipping if we ask you to send the item back.

You received the wrong item. Tell us what arrived and what you ordered. We will ship the correct item and cover the cost of returning the wrong one.

In all three cases the item is always returnable and always refundable, regardless of the 30-day window.

6. Custom and made-to-order items

We do not sell custom or made-to-order items. Every product in this store is a stock item, so no separate custom-order exception applies and the standard 30-day window above covers everything we sell.

7. If your refund is delayed

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at support@picoclothingoutlet.com.

8. Contact

Pico Clothing Outlet
9410 Whittier Blvd
Pico Rivera, CA 90660
United States
Email: support@picoclothingoutlet.com
Phone: (562) 949-8353